Enterprise Systems Support

The TSO Enterprise Systems Support Group provides service and support for the College's administrative and academic business. In addition, the TSO Enterprise Systems Support Group operates the College's Help Desk. Our mission is to provide high quality, customer focused, enterprise information technology solutions that enable our clients to continually improve productivity and efficiency of business processes for the College of Computing.

Contacts:

Uwanna Smith - Enterprise Support Manager
Tonya Gordon - Program Manager Academic Support
Brian Crowell - Help Desk Manager
David Mercer - Help Desk and Academic Support
Eden Chandler - Help Desk Support
Jimmy Kriigel - Help Desk Support

Service Information:

Enterprise supports the basic college business processes by providing uniform, reliable mechanisms for:

Help Desk Services
Administrative Business Applications
Workflow and Process Automation
Calendaring and Resource Scheduling
Task Management
Document Sharing and Collaboration
Web Applications and Databases
IT support to all staff and faculty for enterprise systems
Management of staff/faculty accounts
Desktop Computing Support
Mobile/Handheld Computing Support
Primary liaison to OIT for IT systems (PeopleSoft, WebWise, ICOL, Techworks, LDAP/AD, BuzzPort, T-Square)