WHAT'S HAPPENEING

Users of MyGaTech may not be able to login or refresh their screens. When trying to login or refresh a screen, users may receive any one of the following errors:

502 bad gateway

http 404 or 500 error

blank web page

WHO/WHAT IS AFFECTED BY THIS OUTAGE?

All users of the following systems may be affected:

* MyGaTech email, calendar, and contacts
* BuzzPort users trying to access email &/or calendar

WHEN DID THIS HAPPEN?

The intermittent problem was first noticed around 4:00 PM on Thursday, October 29, 2009.  As of 12:00 PM, October 30, the problem is still present.  OIT support staff are actively gathering data to isolate and analyze the problem.

WHAT DO YOU NEED TO DO?

No user action should be necessary after the problem is resolved.  Mail sent to MyGaTech users during the problem period will be queued in the central systems and delivered after the system is in operation again.

WHAT IF YOU HAVE QUESTIONS?

If you still have questions, please contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu) or the OIT Technology Support Center at 404-894-7173.

UPDATE:

-----Original Message-----
From: System Operator [mailto:operator@fantasy.oit.gatech.edu]
Sent: Friday, October 30, 2009 4:12 PM
To: oit-availability@lists.gatech.edu
Subject: MyGaTech Intermittent Issue Communication Friday, October 30, 2009

WHAT HAPPENED?

Starting at 0715 Friday October 30, 2009 and until 0900.

MyGatech was experiencing intermittent errors and slowness.

WHO WAS AFFECTED BY THIS INTERRUPTION?

Some My GaTech users.

WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?

UPDATE:

-----Original Message-----
From: System Operator [mailto:operator@fantasy.oit.gatech.edu]
Sent: Tuesday, November 03, 2009 3:14 PM
To: oit-availability@lists.gatech.edu
Subject: MyGaTech Intermittent Login Errors_11032009 Update

WHO IS AFFECTED BY THIS INTERRUPTION?

At times, users of MyGaTech e-mail, calendar and contacts

Effects to these users are:

      Users of MyGaTech are experiencing intermittent login problems,

slowness or system unresponsiveness.

WHAT IS HAPPENING?

Periodically, users are experiencing "502 Gateway Error" during the login

process.  System administrators continue to investigate the problem and

are working with the vendor to analyze system performance data, rollback

configuration changes, identify the source, and correct the problem.  As

an interim system fix, the system is being restarted to temporarily clear

the problem when performance monitors indicate that the problem has

reoccurred.

HOW LONG WILL THE SYSTEM BE DOWN/SLOW?

MyGaTech is up; however, intermittent login problems are occurring with

users.  The problems began on Thursday, 10/29 around 4:00pm and continue

to occur every 10-12 hours.  OIT is actively monitoring the performance

and will take the current recommended action and restart services as

needed based on system indicators until the root cause is isolated and the

vendor provides a solution.

WHEN WILL THE NEXT STATUS UPDATE BE PROVIDED?

The next status update will be provided by 6:00 pm today.

WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLE AGAIN?

Business as usual in most cases.  However, if users receive login errors

(500, 501, 502 or blank screens), repeat the login process.  Mail sent to

MyGaTech users during the period of this outage will be queued in the

central systems and delivered after the system is in operation again.

WHAT IF YOU HAVE QUESTIONS?

If you still have questions, please contact your departmental IT support

staff, or the OIT Technology Support Center at 404-894-7173.

You can find information about system status on the OIT Website at:

www.mygatech.edu.

UPDATE:

-----Original Message-----
From: System Operator [mailto:operator@fantasy.oit.gatech.edu]
Sent: Wednesday, November 04, 2009 5:28 PM
To: oit-availability@lists.gatech.edu
Subject: MyGaTech Status Update - Wednesday November 4, 2009

STATUS UPDATE:

WHO IS AFFECTED?
MyGaTech e-mail, calendar and contacts

WHAT IS HAPPENING?
The My GaTech service has shown steady performance improvement over the
last 24 hours. On Thursday, October 29th, a BigIP (load
balancer device) configuration change was made.

This change was rolled back on Tuesday, 11/3/2009, at 12:30
pm. Performance graphs of the My GaTech service traced the problem back to
this change and have shown improved performance since the rollback action
was taken. We will continue monitoring the situation to ensure that the
problem is indeed resolved.

WHEN WILL THE NEXT STATUS UPDATE BE PROVIDED?
OIT will update the campus if the situation changes.

WHAT IF YOU HAVE QUESTIONS?
If you have questions, please contact the OIT Technology Support Center at
404-894-7173.

You can find information about system status on the MyGaTech Website
at: https://www.my.gatech.edu .