Problem: Configuring Apple Mail to use Zimbra for Faculty and Staff

Solution:

WARNING: The TSO Help Desk supports only the configuration of Apple Mail for the specific purpose of connecting to GA Tech email servers. For problems or questions concerning its use, please consult the application's Help menu or Apple's web site.

This information will assist you in configuring Apple OS X (10.4) Mail for use with the Zimbra email system.

Basic Configuration

1. Start Mail
2. If you are running Mail for the first time, you will be asked to add settings for an account automatically and can skip to step 5
3. Select Preferences… from the Mail menu or hit ,
4. Go to the Accounts section and click the + to add settings for a new account
   
5. Enter your name, GT email address (gtaccount@mail.gatech.edu) and GT Account password, then click Continue
   
6. Choose "IMAP" as the Account Type, enter the Account Description of your choice. Enter mail.gatech.edu as the Incoming Mail Server, then enter your GT Account and GT Account password
   
   Click Continue
7. Ensure that the box for Use Secure Socket Layers is checked and that Password is chosen as the Authentication type.
   
   Click Continue
8. Enter "mail.gatech.edu" as the Outgoing Mail Server, check the Use Authentication box, then enter your GT Account username and password again.
   
   Click Continue
9. Ensure that the box for Use Secure Socket Layers is checked and that Password is chosen as the Authentication type.
   
   Click Continue
10. If everything was correct, you should see a summary
    
    Click Continue
11. Click Done

To setup a second account to point to your old email server so that you can move saved messages to Zimbra, follow these steps again, but make the following substitutions (SMTP is not enabled on lennon, so settings regarding outgoing server/messages or SMTP can be ignored or set the same as for Zimbra):

Add Account window

• E-mail Address:        use your CC email address (i.e. gburdell@cc.gatech.edu)
• Password:                  your CoC UNIX password (e.g. what you use to login to lennon)           

Incoming Mail Server window

• Description:               Choose a non-duplicate name for the account
• Incoming Server:      lennon.cc.gatech.edu
• The User Name and Password fields should already be populated from the previous screen; verify for accuracy.

Once you have completed these steps, you can drag and drop from your old email home to your new Zimbra email home.

Optional Configuration

Once a My GaTech account has been added in Mail, you may want to make some further changes to the configuration

1. If you have an existing folder for sent messages on the My GaTech IMAP server, highlight the folder. (If you do not have a folder for sent messages, you can create one by clicking the + in the lower-left corner. Highlight the new folder when you are done.)
2. From the Mailbox menu, choose Use This Mailbox For then choose Sent
   
3. If you wish, you may repeat steps 1 and 2 for "Drafts", "Trash", and "Junk" folders