Problem: Configuring Apple Mail to use OIT Zimbra

Solution:

WARNING: The TSO Help Desk supports only the configuration of Apple Mail for the specific purpose of connecting to GA Tech email servers. For problems or questions concerning its use, please consult the application's Help menu or Apple's web site.

This information will assist you in configuring Apple OS X (10.5) Mail for use with the Zimbra email system.

Basic Configuration

1. Start Apple Mail.
2. If you are running Apple Mail for the first time, you will be asked to add settings for an account automatically and can skip to step 5. Otherwise, continue to step 3.
3. Select Preferences… from the Mail menu.
4. Go to the Accounts tab and click the plus sign (+) on the lower left to add settings for a new account.
5. Enter your name in the Full Name field. Input your GT email address in the Email Address field (e.g.: gpburdell@mail.gatech.edu). Enter your GT password in the Password field. Click Continue.

6. Select IMAP for your Account Type. Fill out a Description for this account (here, we used My GaTech). Enter mail.gatech.edu as the Incoming Mail Server. The User Name and Password fields should already be populated from the previous screen; verify for accuracy.

7. Enter a description in the Description field. Enter mail.gatech.edu as the Outgoing Mail Server and check the Use Authentication box. Your User Name and Password should already be filled in; if not, do so. Click Continue.

8. Click Continue. At this point you may be prompted to verify the certificate. If so, click Connect.
9. If everything was correct, you should see a summary. Review the information. If everything appears accurate, click Create.

To setup a second account to point to your old email server so that you can move saved messages to Zimbra, follow these steps again, but make the following substitutions (SMTP is not enabled on lennon, so settings regarding outgoing server/messages or SMTP can be ignored or set the same as for Zimbra):

Welcome to Mail window

• E-mail Address:        use your CC email address (i.e. gburdell@cc.gatech.edu)
• Password:                  your CoC UNIX password (e.g. what you use to login to lennon)           

Incoming Mail Server window

• Description:               Choose a non-duplicate name for the account
• Incoming Server:      lennon.cc.gatech.edu
• The User Name and Password fields should already be populated from the previous screen; verify for accuracy.

Once you have completed these steps, you can drag and drop from your old email home to your new Zimbra email home.

Troubleshooting