Problem: Configuring Mozilla Thunderbird 2 on Windows to use OIT Zimbra

Solution:

WARNING: The TSO Help Desk supports only the configuration of Mozilla Thunderbird for the specific purpose of connecting to GA Tech servers. For problems or questions concerning its use, please consult the application's Help menu or the Thunderbird Help web site. You should also try MozillaZine's Thunderbird forums.

Thunderbird is an application for e-mail and newsgroups from the Mozilla Foundation. The instructions below will help you configure the program for Georgia Tech's My GaTech e-mail system.

1. If you are running Mozilla Mail & Newsgroups or Thunderbird for the first time, you will be taken to the Account Wizard automatically. If not, you can manually launch the wizard from the menu.
   • Mozilla Mail & Newsgroups: Edit > Mail & Newsgroups Account Settings...
   • Thunderbird: Tools > Account Settings...
   From there, click Add Account...
2. On the first screen, choose E-mail account.
   
   
   
3. Enter your name and GT email address.
   
   
   
4. Set the type of server to IMAP. The incoming server should be "mail.gatech.edu" and the outgoing server should be "mail.gatech.edu".
   
   
   
5. Enter your GT Account username in both the incoming and outgoing boxes.
   
   
   
6. Enter the name of your choosing for this email account. In this example, we use My GaTech.
   
   
   
7. On the last screen, click Finish.
8. You will now need to change a couple of settings before you will be able to connect. You can get to the settings via the menu.
   • Mozilla Mail & Newsgroups: Edit > Mail & Newsgroups Account Settings...
   • Thunderbird: Tools > Account Settings...
9. Choose Server Settings under the My GaTech account on the left. Change the settings to match the image below, substituting your GT username for gburdell2.
   
   
   
10. This step is optional, but recommended. Choose Composition & Addressing under the My GaTech account. Uncheck the box labeled Compose messages in HTML format.
    
    
    
11. Choose Outgoing Server (SMTP) on the left. Check the box labeled Use name and password. Change the setting under Use secure connection to SSL. NOTE: In older versions, this setting is labeled Always.
    
    
    NOTE: Some ISPs do not allow connections to computers outside of their network on port 25. See the trouble-shooting information below for possible alternatives.
12. Click OK

To setup a second account to point to your old email server so that you can move saved messages to Zimbra, follow these steps again, but make the following substitutions (SMTP is not enabled on lennon, so settings regarding outgoing server/messages or SMTP can be ignored or set the same as for Zimbra):

Identity window

• E-mail address:         use your CC email address (i.e. gburdell@cc.gatech.edu)

Server Information window

• Incoming Server:      lennon.cc.gatech.edu

User Names window

• Incoming User Name:           your CoC UNIX username (e.g. gburdell)

Account Name window

• Choose a non-duplicate name for the account

• Password:                  your CoC UNIX password (e.g. what you use to login to lennon)

Server Settings window

·       Use SSL.  Thunderbird should automatically choose the correct port number for each service, but the correct numbers are as follows.

Once you have completed these steps, you can drag and drop from your old email home to your new Zimbra email home.

Trouble sending mail

The following combinations of settings are known to work for sending mail. If the default shown above is not working, try one of the others.