The TSO Help Desk has recently licensed TeamViewer to assist off-campus CoC Faculty and Staff who are experiencing issues with their GT-owned computer that cannot be resolved over the phone or via email. TeamViewer allows the Help Desk staff to make a secure remote desktop connection to the user's computer to see what they see and share control of the keyboard and mouse.
By utilizing the TeamViewer QuickSupport module, users are able to initiate the connection with no installation or admin rights required, and once the module is closed, no further connections can be made. Users can feel secure knowing that TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation of the remote partner. Also, it is not possible to invisibly control a computer. For data protection reasons, the person sitting on the remote computer has to be able to detect when someone is accessing the machine.
TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. This means that even TeamViewer Inc.'s routing servers will not be able to read the data stream.
For usage instructions and to download the appropriate client, please visit the TeamViewer HowTo.