WHAT HAPPENED?
One of the network switches in the CCB Data Center went offline.


WHEN DID IT HAPPEN?
At approximately 2:25 PM, Tuesday, December 16, 2014.
 

WHY DID IT HAPPEN?
The uplink transceiver on the switch failed.


WHO WAS AFFECTED?
Users of the following systems and websites.  Uses who changed their CoC password using the online password reset form on support.cc.gatech.edu during the outage would not have had their CC AD password reset even though the form may have reported a success.

Affected systems:
arrakis.cc.gatech.edu
carter.cc.gatech.edu
confidence.cc.gatech.edu
hoover.cc.gatech.edu
salinn.cc.gatech.edu
timewand.cc.gatech.edu

Affected websites:
coweb.cc.gatech.edu
salinn.cc.gatech.edu
swiki.cc.gatech.edu


HAS THE PROBLEM BEEN RESOLVED?
Yes.  TSO replaced the uplink transceiver and the switch was again providing network connectivity by 4:35 PM, December 16, 2014.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).