Services

While the Office of Information Technology (OIT) provides institute-wide information technology (IT) services for all departments at Georgia Tech, the College of Computing's Technology Services Organization (TSO) provides local support and baseline IT services for the advanced technologies that sustain the College's programs in instruction, research and administration.  TSO uses a distributed approach to deliver baseline IT services and collocates Help Desk Professionals in each of the buildings that CoC occupies (CCB, KACB and TSRB), providing convenient points of contact for help.  In addition, TSO and CoC Research Centers jointly fund Research Technologists to provide specialized technology services for advanced research programs.

The following table provides a high-level view of our baseline services with links to more detailed information.  This information is also available in a convenient one-page summary (PDF).

TSO BASELINE SERVICE AREA EXAMPLES
Network Services
  • Border network router management
  • Network closet and switch management
  • Wall port activation
  • IP requests (DNS, DHCP, VMPS)
  • Firewall requests
Data Center Management
  • Power distribution & cooling systems
  • Server rack management
  • Critical server management
  • Business continuity servers
  • Server patching and monitoring
  • Equipment life cycle management
Identity Management
  • CoC user database management
  • Group access management
  • Login authentication and authorization
  • Windows CC Active Directory service
Data Storage, Backups and Recovery
  • Home directories (faculty/staff/grads)
  • Remote data access (CIFS/SMB/Samba)
  • Backups & Recovery for servers
  • Administrative database service (ccdb)
  • Administrative file server (adminfs)
Security
  • System & network logging
  • Incident management & reporting
  • Forensic analysis
  • Network scanning analysis
  • Liaison to OIT Information Security group
  • CoC policy development
Building Access
  • Buzzcard access
  • Secure Key Safe backend administration
  • Security camera surveillance recording
E-Mail
  • MS Exchange user management
  • E-mail alias management for @cc addresses
  • Mobile devices
Mailing Lists
  • E-mail list service for @cc mailing lists (Mailman)
Printing & Copying
  • Printer servers for Windows/Mac/Linux
  • Large mopier printing & copying
  • Toner replacement
Help Desk & Desktop Support
  • Primary point of contact for help
  • 24-hour on-call response for critical services
  • System outage + maintenance notification
  • Help ticket tracking
  • User documentation + training
  • User login & group access management
  • Desktop, laptop & printer support
  • Mobile device & mobile phone support
Web Hosting
  • Main CoC & School web servers
  • Research center & lab web servers
  • Personal home page service
Administrative Computing
  • Custom web application programming
  • Database administration
  • Liaison to OIT Enterprise Info Systems group
  • Custom application support (HR, RPT, Graduate Student Management, Process Workflow / Automation)
Group Collaboration
  • Drupal
  • MediaWiki
  • Source code control (SVN)
  • Software project management (TRAC)
Asset Management
  • Equipment purchase costing
  • Maintenance + repair
  • Inventory tracking
  • Loan forms
  • Surplus
  • Media destruction
Instructional Computing
  • Technology fee grant administration
  • Course technology requests
  • Instructional lab management
  • High Performance Computing (HPC)
  • Programming (SVN+TRAC, PHP+MySQL)
  • Imagine software download management
Research Computing
  • Research lab technology management
  • Lab manager program management
  • Research data center management
  • High Performance Computing (HPC)
  • Server data storage management
  • General/Remote access Linux servers
  • Large-scale, managed Linux OS distributions
  • Web services (Drupal, MediaWiki)
  • Programming (SVN/TRAC, PHP/MySQL)
  • Anonymous FTP
Event AV & Technical Support
  • Projection & microphone
  • Recording, live webcasting, playback
License Management
  • Hardware & software licensing agreements