Services

While the Office of Information Technology (OIT) provides institute-wide information technology (IT) services for all departments at Georgia Tech, the College of Computing's Technology Services Organization (TSO) provides local support and baseline IT services for the advanced technologies that sustain the College's programs in instruction, research and administration.  TSO uses a distributed approach to deliver baseline IT services and supports Faculty, Staff and Students in each of the buildings that CoC occupies (CCB, KACB, TSRB, and Coda).  In addition, TSO and CoC Research Centers jointly fund Research Technologists to provide specialized technology services for advanced research programs.

The following table provides a high-level view of our baseline services with links to more detailed information.  If you do not see the services you are looking for, please check out the Other Services page, or contact the TSO Help Desk with questions.
 

TSO BASELINE SERVICE AREA EXAMPLES
Network Services
  • Border network router management
  • Network closet and switch management
  • Wall port activation
  • IP requests (DNS, DHCP, VMPS)
  • Firewall requests and audits
Data Center Management
  • Power distribution & cooling systems
  • Server rack management
  • Physical hosting with enhanced security for sensitive data
  • Low-overhead hosting for high-density research servers (e.g. GPUs, FPGAs)
  • Equipment life cycle management
  • Virtual servers for research, instructional and administration
  • Research, instructional & administrative systematic server patching and monitoring
  • Critical and business continuity server hosting and management
Identity Management
  • CoC user database management
  • Group access management
  • Login authentication and authorization
  • Windows CC Active Directory service
Data Storage, Backups and Recovery
  • Home directories (faculty/staff/grads)
  • Remote data access (CIFS/SMB/Samba)
  • Backups & Recovery for servers
  • Administrative database service (ccdb)
  • Administrative file server (adminfs)
Security
  • System & network logging
  • Incident management & reporting
  • Assistance in developing technology control plans and system security plans
  • Network scanning analysis
  • Liaison to OIT Information Security group
  • CoC policy development
Building Access
  • Secure Key Safe backend administration
  
E-Mail
  • E-mail alias management for @cc.gatech.edu addresses
  • Core mail routing for College networks
Mailing Lists
  • E-mail list service for @cc.gatech.edu mailing lists (Mailman)
  
Printing & Copying
  • Large multifunction copiers (mopiers) printing & copying
  • Mopier paper & toner replacement
  • Printer networking
Help Desk
  • Primary point of contact for technical assistance
  • 24-hour on-call response for critical services
  • System outage & maintenance notification
  • Help ticket tracking
  • Ticketing system management and administration
  • Endpoint Compliance
  • User documentation & training
  • User login & group access management
  • Desktop, laptop & printer support
  • Mobile device & mobile phone support
  • System deployment to end users
Website Management
  • Development and patching of main College, School and Center sites
  • Web server management
  • Personal home page hosting
Research Computing
  • Research lab technology management
  • Lab manager program management
  • Research data center management
  • High Performance Computing (HPC)
  • Server data storage management
  • Research and Lab website hosting
  • Configuration and access management of PACE HPC resources
  • General/Remote access Linux servers
  • Large-scale, managed Linux OS distributions
  • Programming (PHP/MySQL)
  • Anonymous FTP
Instructional Computing
  • Technology fee grant administration
  • Course technology requests
  • Virtual instructional lab management
  • Course website hosting
  • High Performance Computing (HPC)
  • Programming (PHP/MySQL)
  • OnTheHub software download management
  • Instructional server/storage management
  • Configuration and access management of PACE-ICE HPC resources
Administrative Computing
  • Custom programming for strategic web applications
  • Database administration
  • Liaison to OIT Enterprise Info Systems group
  • Custom application support (Graduate Student Management, TA Hiring, Staff Feedback Form, Inventory Management, Process Workflow / Automation)
Technology Procurement
  • Hardware & software license management
  • Hardware & software purchase facilitation
  • Strategic technology quote negotiation
  • Vendor relationship development