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TSO staff are working a hybrid schedule which will include onsite and remote technical support for faculty, staff and graduate students. Onsite coverage is available Monday through Friday, 8:00am - 4:00pm in CCB 212. For support, please contact the TSO HelpDesk at helpdesk@cc.gatech.edu, 404-894-7065, submit a ticket, stop by CCB 212, or visit our Frequently Asked Questions (FAQ) and How To's listings. Should you need to call or schedule a meeting with a TSO staff member, please view their Office365 calendar.
| NAME | POSITION | AREA OF RESPONSIBILITY | PHONE | AVAILABILITY | |
|---|---|---|---|---|---|
| Uwanna Smith | Director | TSO | uwanna@cc | 894-9678 | O365 calendar |
| Kim MacLeod | Associate Director | TSO Help Desk Support and Web Development | kmacleod@cc | 385-2680 | O365 calendar |
| Brinson, Jason | IT Support Professional Sr. | Windows and Linux System Administration | jason.brinson@cc | 894-4578 | O365 calendar |
| Cochran, Phillip | IT Support Professional Sr. | Help Desk Support | phillip.cochran@cc | ||
| Davis, Debbie | IT Support Professional Lead | Network engineering, data center management | debbie@cc | 385-7155 | O365 calendar |
| Fairchild, Richard | IT Support Professional Lead | Help Desk Support | richard.farichild@cc | 385-3418 | O365 calendar |
| Honea, Ken | Research Technologist I | Primary contact for CS + RIM + C21U research technology support. | ken.honea@cc | 385-3781 | O365 calendar |
| Jaiswal, Pooja | Application Developer Lead | Application and Web Development | pooja.jaiswal@cc | ||
| Leonard, Andrew | IT Support Professional Sr. | Instructional server support and Help Desk Support | aleonard@cc | 385-2805 | O365 calendar |
| MacLeod, Brian | IT Support Professional Lead | UNIX system administration, data storage backup & recovery, infrastructure servers. | bmacleod@cc | 385-3188 | O365 calendar |
| Mercer, David | IT Support Professional Lead | Instructional server support. | dmercer@cc | 385-2518 | O365 calendar |
| Powell, Will | Research Technologist I | Primary contact for CSE research technology support | will.powell@cc | 894-9301 | O365 calendar |
| Topping, Veronique | Application Developer Sr. | Application and Web Development | veronique.topping@cc | 385-4276 | O365 calendar |
| Trent, Tim | Research Technologist I | Primary contact for GVU research technology support. | timothy.trent@cc | 385-7610 | O365 calendar |
