Help Desk & Desktop Support

Two of the computing service providers available to you at GT are the Office of Information Technology (OIT) and the CoC Technology Services Organization (TSO).  OIT operates a Help Desk located in the ground floor of the Clough Building (see details below).  TSO operates a central Help Desk, which is located in CCB 148, and provides walk-in, phone, email, and instant messaging support (see details below).

  • TSO provides technology services for CoC faculty, staff, and students regarding CoC technology resources.    
  • OIT provides technology services for all faculty, staff and students regarding GT technology resources.    
  • Please check the Frequently Asked Questions (FAQ) and HowTo's links below to quickly answer some of your common questions.
  • The TSO Help Desk provides After Hours Emergency Support for CoC faculty and staff for critical services.
SUPPORT ORGANIZATION LOCATION HOURS CONTACT INFORMATION FREQUENTLY ASKED QUESTIONS (FAQS) & HOW TO'S
TSO CCB 148

Mon-Fri

8AM-4PM

Contact: Bricesen Ross
E-mail:  helpdesk@cc.gatech.edu
Phone: 404-894-7065
AIM/Gchat: tsohlpdsk
 
Check the TSO FAQ & HowTo's Listing
TSO TSRB 347

Mon-Fri

8AM-4PM

Contact: Eden Chandler
E-mail: helpdesk@cc.gatech.edu
Phone: 404-894-1987
AIM: tsohlpdskattsrb
Check the TSO FAQ & HowTo's Listing
TSO KACB 3123

Mon-Fri

8AM-4PM

Contact: Adi Katkam
Email: helpdesk@cc.gatech.edu
Phone: 404-385-2965
AIM: tsohlpdskKACB
Check the TSO FAQ & HowTo's Listing
OIT Clough Building room 215

Mon-Fri:

8AM-6PM

E-mail: support@oit.gatech.edu
Phone: 404-894-7173
Check the OIT FAQ Listing