After-hours support from TSO is available for CoC faculty and staff only by calling 404-385-3833 for the critical services listed below. This number is only for use outside of regular business hours (8:00 AM - 4:00 PM, Monday - Friday). If your problem is not related to these critical services or you are not CoC faculty or staff, please email the TSO Help Desk at for a response during regular business hours.

Critical Services

  • outages (CoC Main Web Page)
  • Network home directories under the following filesystems: ccsamba, winhome, rd1, rd2, and rd3
  • Admin FS (\\adminfs)
  • A building-wide wired network outage (LAWN outages should be reported to OIT)
  • Data Center electrical and cooling problems for CCB, KACB, and TSRB