CCB & TSRB Partial Network Outage

WHAT HAPPENED?
Some systems in the CCB and TSRB have lost network connectivity.


WHEN DID IT HAPPEN?
Beginning on the morning of Wednesday, July 24, 2013.


WHY DID IT HAPPEN?
TSO and OIT are currently investigating.


WHO WAS AFFECTED?
Some users of the CCB and TSRB networks.  KACB should be unaffected.


WHAT DO YOU NEED TO DO?
No user action is required at this time.


HAS THE PROBLEM BEEN RESOLVED?
It's still being investigated.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)


UPDATE:
Networking was restored by 9:55 AM, July 24, 2013.  The issue was traced to a campus firewall misconfiguration.  Affected users who have not yet regained network connectivity should unplug their network cable for a few seconds and plug it back in to force a reconnection.  In some instances, a reboot of the affected machine may be required.