WHAT HAPPENED?
The CoC VPN appliance digdug.cc.gatech.edu is offline.


WHEN DID IT HAPPEN?
Beginning at approximately 8:55 PM, Wednesday, July 24, 2013.


WHY DID IT HAPPEN?
The VPN appliance's power supply failed.


WHO WAS AFFECTED?
Users connected to or attempting to connect to the CoC VPN.


WHAT DO YOU NEED TO DO?
Affected users will need to connect using the campus VPN.  OIT has instructions available at http://www.oit.gatech.edu/service/vpn/getting-started


HAS THE PROBLEM BEEN RESOLVED?
No, the failed hardware will need to be replaced.  TSO must modify both network and host-based firewalls to allow full access from the campus VPN.  TSO will send out additional information as progress is made.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
The TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).


UPDATE:
TSO is transitioning the CoC VPN service to OIT, which will provide needed service redundancy.  CoC VPN users should visit http://support.cc.gatech.edu/faq/how-do-i-obtain-coc-vpn-client for client setup instructions.  TSO expects to have the necessary firewall updates completed by 6:00 PM, Thursday, July 25, 2013.  Until then, some CoC resources such as home directories will remain unreachable via VPN.


UPDATE:
Beginning at approximately 7:45 PM, Thursday, July 25, 2013, users on the new VPN were unable to reach some web pages and network resources.  The problem was traced to an issue with domain name resolution while on the VPN.  TSO resolved the issue and web pages and resources were again accessible via the VPN by 9:15 AM, Friday, July 26, 2013.  CoC Exchange users may need to restart their clients before Outlook will connect through the VPN.