WHAT HAPPENED?
The Exchange server and BlackBerry Enterprise Server were unavailable.


WHEN DID IT HAPPEN?
Exchange: between approximately 7:00 PM and 8:00 PM, Friday, April 15, 2011.
BES: between approximately 7:00 PM, April 15, and 4:30 PM, April 16, 2011.


WHY DID IT HAPPEN?
GTRI moved some services to a new firewall, which inadvertently caused the outage.


WHO WAS AFFECTED?
CoC faculty and staff Exchange and BlackBerry users.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
Yes.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)