GT Account Services Outage

WHAT HAPPENED?
Several GT account resources (kerberos, GTED, Login/CAS, etc.) were unavailable.


WHEN DID IT HAPPEN?
From approximately 2:00 AM until 7:10 AM, Tuesday, July 26, 2016.


WHY DID IT HAPPEN?
A number of OIT-hosted servers lost their firewall openings when an automated update process failed.


WHO WAS AFFECTED?
Users of services that rely on the affected GT account resources.  Several examples include but are not limited to the services shown below.

Affected services:
Buzzport
Degreeworks
Footprints
Oscar
Oracle databases
Remedy


WHAT DO YOU NEED TO DO?
No user action is required at this time.


HAS THE PROBLEM BEEN RESOLVED?
Yes.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).  If you prefer, you may contact the OIT Technology Support Center (404-894-7173, support@oit.gatech.edu).