GT Campus Core Routers, Firewalls, and VPN Maintenance

WHAT’S HAPPENING?
As part of OIT Network Services' standard monthly network maintenance window, Network Services will be performing a series of network upgrades and maintenance.

Campus Core Routers - Software Upgrade [CHG0031838]
A double software upgrade will be performed on two campus core routers. Users should be prepared for multiple 20-minute network outages to give time for the routers to reboot. All wired and wireless network connectivity on both the Atlanta and Savannah campuses is heavily dependent on these two routers, so individuals should be prepared for network disruptions during the maintenance window. We estimate the software upgrades for these routers to be completed by 10am.

Campus Border Firewall - Software Upgrade [CHG0031932]
A software upgrade will be performed on the campus border firewall appliances. Most campus networks depend on these firewall appliances for connectivity to the Internet. Furthermore, connectivity to privately-routed public cloud resources (including those in AWS and Azure) depend on these firewall appliances. There may be some brief network disruptions caused by the upgrade, but these are usually minimal as a secondary High Availability (HA) appliance exists to handle traffic while the primary appliance is upgraded.

VPN Tunnel endpoint migrations [CHG0031915]
From 6pm - 10pm, there will be some cloud-based, vpn tunnel endpoint migrations that will cause intermittent disruptions of service to AWS and Azure.

Affected servers:

Campus Core Routers
Campus Border Firewall
VPN Tunnel

WHEN IS IT HAPPENING?
Sunday, November 19th from 12:01am to 12:00pm and Sunday, November 19th from 6:00pm to 10:00pm.

WHY IS IT HAPPENING?
Software patches need to be applied to campus network devices.

WHO IS AFFECTED?
Users of the wired and wireless campus network and users of the GT VPN.

Affected services:
Wired campus network, wireless campus network, and GT VPN.

WHAT DO YOU NEED TO DO?
No user action is required. 

WHO SHOULD YOU CONTACT FOR QUESTIONS?
Up-to-date progress will be provided on Georgia Tech’s IT Service Status page, status.gatech.edu. After the maintenance is complete, individual users may visit services.gatech.edu to report any issues believed to be related to any of these maintenances.

Users can also contact the TSO Help Desk (CCB 225D, 404.894.7065, helpdesk@cc.gatech.edu).