help.cc.gatech.edu backup and update

WHAT’S HAPPENING?
TSO will perform a backup and update of help.cc.gatech.edu.

Affected servers:
cc-hocus.cc.gatech.edu

WHEN IS IT HAPPENING?
Monday, September 19th, 2022, 5pm-7pm.

WHY IS IT HAPPENING?
To apply security and bug patches.

WHO IS AFFECTED?
Users of help.cc.gatech.edu and users submitting tickets or web forms for TSO assistance, Facilities assistance, OMS Advising, or Purchasing.

Affected services:
help.cc.gatech.edu

WHAT DO YOU NEED TO DO?
Users should refrain from submitting tickets during the outage window, as messages may be lost while the server is offline.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 322, 404.894.7065, helpdesk@cc.gatech.edu).