Update (4:45pm): The VM migrations have completed and service on help.cc.gatech.edu has returned to normal.

WHAT’S HAPPENING?
help.cc.gatech.edu is experiencing degraded service and is loading slowly.

WHEN IS IT HAPPENING?
help.cc.gatech.edu began experiencing slowness around 11:15am, January 15th, 2025.

WHY IS IT HAPPENING?
In preparation for the upcoming CCB building power outage (January 24th through January 27th), TSO began the routine task of migrating VMs from CCB to KACB to minimize potential downtime. These VM migrations are negatively impacting performance on the help.cc.gatech.edu VMs.

WHO IS AFFECTED?
Users attempting to access help.cc.gatech.edu will encounter slowness or see page load failures.

Affected services:
Request Tracker ticketing system on help.cc.gatech.edu

WHAT DO YOU NEED TO DO?
No user action is required. TSO will update this notice when service is restored to normal.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 225D, 404.894.7065, helpdesk@cc.gatech.edu).