help.cc.gatech.edu Update - 11/17/22

WHAT’S HAPPENING?
TSO will perform a backup and update of help.cc.gatech.edu.

Affected servers:
cc-hocus.cc.gatech.edu
cc-pocus.cc.gatech.edu

WHEN IS IT HAPPENING?
Thursday, November 17th, 2022, from 5pm-7pm.

WHY IS IT HAPPENING?
To apply the most recent software release of Request Tracker.

WHO IS AFFECTED?
Users of help.cc.gatech.edu and users submitting tickets or web forms for TSO assistance, Facilities assistance, OMS Advising, or Purchasing.

Affected services:
help.cc.gatech.edu

WHAT DO YOU NEED TO DO?
Users should refrain from submitting tickets during the outage window, as messages may be lost while the server is offline.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 322, 404.894.7065, helpdesk@cc.gatech.edu).