help.cc.gatech.edu upgrade

WHAT’S HAPPENING?
TSO and Best Practical will upgrade Request Tracker on help.cc.gatech.edu to the current version.

Affected servers:
help.cc.gatech.edu

WHEN IS IT HAPPENING?
Monday, November 29th, from 8am to 12pm.

WHY IS IT HAPPENING?
TSO has engaged the services of Best Practical, the company behind Request Tracker, to assist with the major version upgrade of help.cc.gatech.edu from RT4 to RT5. Email traffic to help.cc.gatech.edu will be disabled so that a final database dump can be performed. The database will be copied to the new server and upgraded to the new version of RT.

WHO IS AFFECTED?
All users of help.cc.gatech.edu will be unable to access help.cc.gatech.edu during this maintenance window. Users emailing or submitting tickets to TSO, Facilities, Advising, or Purchasing will not see automatic responses during the maintenance period and may need to resubmit requests after this time.

Affected services: RT ticketing system at help.cc.gatech.edu

WHAT DO YOU NEED TO DO?
Users of help.cc.gatech.edu should save all work and log out prior to the maintenance window. Please do not log back in until notified. No other user action is required.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 212, 404.894.7065, helpdesk@cc.gatech.edu).