UPDATE: After the LDAP server patching that occurred on the morning of Thursday, November 12, one of the LDAP servers did not have a full set of firewall rules.  As a consequence, some subnets had intermittent LDAP failures whenever load balancing pushed requests to the broken server.  The firewall rules were restored and LDAP service returned to normal by 1:45 PM on November 12.

WHAT’S HAPPENING?

Users are experiencing intermittent authentication failures when trying to access systems using GT authentication.\u2028

WHEN IS IT HAPPENING?\u2028\u2028

The issue is ongoing.\u2028

WHY IS IT HAPPENING?\u2028\u2028

The issue is being investigated.\u2028

WHO IS AFFECTED?\u2028\u2028

All College of Computing faculty, staff, and students using GT authenticated systems.\u2028

WHAT DO YOU NEED TO DO?

No user action is required.  Please be patient while we wait for more details from OIT and this notice will be updated appropriately.\u2028

WHO SHOULD YOU CONTACT FOR QUESTIONS?

The OIT Technology Support Center (404-894-7173 or support@oit.gatech.edu) or the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).