Georgia Institute of Technology support.cc.gatech.edu

UPDATE: After the LDAP server patching that occurred on the morning of Thursday, November 12, one of the LDAP servers did not have a full set of firewall rules.  As a consequence, some subnets had intermittent LDAP failures whenever load balancing pushed requests to the broken server.  The firewall rules were restored and LDAP service returned to normal by 1:45 PM on November 12.

WHAT’S HAPPENING?

Users are experiencing intermittent authentication failures when trying to access systems using GT authentication.


WHEN IS IT HAPPENING?



The issue is ongoing.


WHY IS IT HAPPENING?



The issue is being investigated.


WHO IS AFFECTED?



All College of Computing faculty, staff, and students using GT authenticated systems.


WHAT DO YOU NEED TO DO?

No user action is required.  Please be patient while we wait for more details from OIT and this notice will be updated appropriately.


WHO SHOULD YOU CONTACT FOR QUESTIONS?

The OIT Technology Support Center (404-894-7173 or support@oit.gatech.edu) or the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).