The TSO Help Desk is adding a feedback survey to the 'Resolved' message from Help Desk (firstname.lastname@example.org) RT tickets. The link - which begins with gatech.co1.qualtrics.com - is not phishing and may be safely clicked to provide additional feedback to TSO about the service you received.
WHEN IS IT HAPPENING?
The link will begin appearing in resolved messages July 26, 2017.
WHY IS IT HAPPENING?
To better understand what we're doing well and where we can most improve.
WHO IS AFFECTED?
Users who have tickets with the TSO Help Desk.
WHAT DO YOU NEED TO DO?
Click the link to provide feedback about your experience on that issue with the TSO Help Desk.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, email@example.com).