CoC faculty were unable to login to their GTAD-bound Macs.
WHEN DID IT HAPPEN?
Between 4:00 AM and 2:30 PM, Thursday, April 1, 2010.
WHY DID IT HAPPEN?
During a scheduled maintenance window, OIT renamed the Windows DNS servers for ad.gatech.edu. This caused DNS problems for GTAD-bound Macintosh computers.
WHO WAS AFFECTED?
CoC faculty with GTAD-bound Macs.
WHAT DO YOU NEED TO DO?
No user action is required.
HAS THE PROBLEM BEEN RESOLVED?
No. However, TSO has manually defined the ad.gatech.edu domain on its secondary DNS servers 126.96.36.199 and 188.8.131.52 as a workaround, which has allowed affected CoC users to resume normal operations.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
The OIT Technology Support Center at 404-894-7173 or the TSO Help Desk (CCB 148, 404.894.7065, email@example.com).