Some systems on the 3rd floor of TSRB were without network connectivity.
WHEN DID IT HAPPEN?
Between 6:20 AM and 10:50 AM, Wednesday, January 22, 2014.
WHY DID IT HAPPEN?
A networking switch servicing the 3rd floor of TSRB stopped passing user traffic.
WHO WAS AFFECTED?
Users attempting to use network resources on the 3rd floor of TSRB.
WHAT DO YOU NEED TO DO?
No user action should be required.
HAS THE PROBLEM BEEN RESOLVED?
Yes. The switch was rebooted at 10:50 AM. Following the reboot, it was again providing normal services.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, email@example.com).