Password Reset Form Outage

WHAT HAPPENED?
The CoC online password reset form is offline.


WHEN DID IT HAPPEN?
At approximately 1:20 PM, Wednesday, January 2, 2013.


WHY DID IT HAPPEN?
The underlying service is not functioning correctly.


WHO WAS AFFECTED?
CoC faculty, staff, or students attempting to use the online password reset form at http://support.cc.gatech.edu/resources/forms/password-reset/coc-account-password-reset.


WHAT DO YOU NEED TO DO?
Users needing to reset their CoC passwords will need to use one of the other methods as described at http://support.cc.gatech.edu/faq/how-do-i-reset-my-password.


HAS THE PROBLEM BEEN RESOLVED?
No.  TSO is working on the issue.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)


UPDATE:
As of approximately 9:20 PM, January 3, the password reset form was again online and tested as functional.