RT Outage

Cobblestone.cc.gatech.edu, the server that hosts the database for the Help Desk Request Tracker (RT) ticketing system, experienced a hardware failure at approximately 8:45 AM, Friday, June 26, 2009. As a result, TSO is unable to access pending RT tickets. Email submitted to helpdesk@cc.gatech.edu and help-purchase@cc.gatech.edu between 8:45 AM and 10:00 AM, June 26, were not received. CoC faculty, staff, and students who submitted email during that period should resend their message. Future requests submitted to helpdesk@cc.gatech.edu and help-purchase@cc.gatech.edu will reach TSO; however, the messages will not be logged in the RT ticketing system. The TSO staff member handling the request will respond directly to the user.

If you are experiencing technical problems or have a technical request and require IMMEDIATE assistance, please contact the TSO Help Desk desktop support person in your building, listed below. Additional information will be posted as it becomes available.

Brian Crowell CCB148 404.894.7065
Eden Chandler TSRB347 404.894.1987
Jimmy Kriigel KACB3125 404.731-9655

Update: The RT database was moved to a new server, and RT was once again online at 12:13 PM, June 26.