WHAT?S HAPPENING?
The TSO Help Desk RT ticketing system will be migrated to newer hardware and upgraded to the latest version.


WHEN IS IT HAPPENING?
Wednesday, January 6, 2010, from 9:00 AM to 12:00 PM.


WHY IS IT HAPPENING?
To provide improved performance and address security vulnerabilities present in previous versions.


WHO IS AFFECTED?
The old system will remain active during the maintenance period, so no users should be affected.


WHAT DO YOU NEED TO DO?
No user action is required.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).