TSO is preparing for the migration of existing student CoC Zimbra (email2.cc.gatech.edu) users to the OIT Zimbra service taking place from Wednesday, December 17, 2008, at 10:00 AM to Tuesday, December 24, at 6:00PM.

We plan to minimize the downtime and inconvenience for users by doing the following:

1. We will install onto the OIT provisioning system all personal aliases for students from the CoC NIS server prior to the migration, so that users can use an alternate "From:" value in the Zimbra web client (eg. @cc or @gatech).

2. We will export Zimbra filters from the CoC server for users Thursday, December 11 before the migration period and provide them to OIT for prior installation; users should not add or change filters from Wednesday, December 10, until the migration is completed.

3. We will update the active CoC aliases on December 17 at 10:00 AM for accounts being migrated to point to the OIT Zimbra addresses, so that users may access any new email via the OIT Zimbra server while their older messages are being migrated.

4. After December 17 at 10:00AM, users will not be able to access their existing email on the CoC Zimbra server after we reset the account passwords to begin the migration. If you have messages which you may need to refer to before the mailbox migration completes, you can forward them to your OIT mailbox so that you can continue to reference such information.

5. We anticipate that with the number of users being migrated, we should be finished with migrations no later than December 24, at 6:00 PM. A message will be sent to each user after completion of their mailbox migration, so that they will know when to start looking for their older messages and folders.

6. Timestamps for migrated messages will remain intact so long as the source message has an RFC-822-compatible timestamp; otherwise, unparseable dates in source messages will result in the current date/time being used in the mailbox index.

7. Priority indicators for migrated messages may not be intact after the migration, because most email clients do not use a standard for setting this variable.

8. Users need to have their login and passwords tested for their GT account ahead of time to avoid any complications in reaching their OIT Zimbra email account.

9. If you have a global forward currently set in your CoC Zimbra account, this forward will not be migrated for two reasons. The first reason is to avoid any possible email loops. The second reason is to not break any current email routing that a user may have for CoC email vs. campus (OIT) email. You can set the forward in your OIT Zimbra account at any time.

10. TSO is readily available via phone, email, and web to answer your questions or concerns with the migration. The FAQs for client configurations are located at: http://info.my.gatech.edu/.

Update: The questions and answers from the session shown below have been compiled here: http://support.cc.gatech.edu/support-tools/howto/coc-zimbra-to-oit-zimbra-faqs.

From: Luttrell, Mike
Sent: Tuesday, December 09, 2008 4:50 PM
To: 'phd-list@cc.gatech.edu'; 'cocms-list@cc.gatech.edu'; 'undergraduates@cc.gatech.edu'
Cc: Allred, Adam; Bowens, Mashan; Carpenter, Randy; Chandler, James; Conley, Doug; Crowell, Brian; Davis, Debbie; Gordon, Tonya; Huneycutt, Chad; Kriigel, James; Mercer, David Allen; Poole, Brian; Poole, Russ; Pugh, Nyree A; Ross, Daniel; Smith, Uwanna; Tabb, Phillip Yancey; Wan, Peter; Watson, Keith; 'cc-tso-availability@lists.gatech.edu'; 'lab-managers@cc.gatech.edu'; 'faculty@cc.gatech.edu'; 'staff@cc.gatech.edu'; #COC KLAUS-1116 Seminar Room East
Subject: Student Zimbra E-mail Migration to OIT - Question and Answer Session

Good Afternoon,

Due to the volume of student emails that TSO has received with questions about the migration, we will be offering a Q&A session on December 12th from 2-3pm in Klaus 1616E.

Please plan to attend or ask a friend to bring any questions you may have, and we will be more than happy to address them.

Thank you,

Mike Luttrell, Jr.
IT Operations Manager
Technology Services Organization
College of Computing
Georgia Institute of Technology
404-385-6889
http://support.cc.gatech.edu

Update: As of 5:35 PM, December 22, all planned student migrations from CoC Zimbra to OIT Zimbra are complete.