WHAT HAPPENED?
The CoC password reset and account request online forms were unavailable.


WHEN DID IT HAPPEN?
Between approximately 4:00 AM, Sunday, September 16, and 11:30 PM, Monday, September 17, 2012.


WHY DID IT HAPPEN?
An SSL error on the server hosting the forms caused the pages to be unavailable.


WHO WAS AFFECTED?
Users attempting to reset their CoC passwords or attempting to request a CoC account using the online forms.


WHAT DO YOU NEED TO DO?
No user action should be required.


HAS THE PROBLEM BEEN RESOLVED?
Yes.  The error was corrected and the forms are again available.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
The TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).