WHAT HAPPENED?
Some email going through the CoC mailheads is being delayed.


WHEN DID IT HAPPEN?
A start date has not yet been determined. The issue is ongoing.


WHY DID IT HAPPEN?
Two causes have been identified: 1) DNS resolution is intermittently failing and 2) the mailheads are also experiencing intermittent connection failures when attempting to pass email to other mailheads.


WHO WAS AFFECTED?
Users with @cc.gatech.edu email addresses.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
No. A temporary workaround has been put in place for the DNS resolution while TSO works with OIT on correcting the issue. TSO is still investigating the connection failures.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)