TSO staff are working a hybrid schedule which will include onsite and remote technical support for faculty, staff and graduate students. Onsite coverage is available Monday through Friday, 8:00am - 4:00pm in CCB 225. For support, please contact the TSO HelpDesk at helpdesk@cc.gatech.edu, 404-894-7065, submit a ticket, stop by CCB 225, or visit our Frequently Asked Questions (FAQ) and How To's listings. Should you need to call or schedule a meeting with a TSO staff member, please view their Office365 calendar.
| NAME | POSITION | AREA OF RESPONSIBILITY | PHONE | AVAILABILITY | |
|---|---|---|---|---|---|
| Uwanna Smith | Director | TSO | uwanna@cc | 894-9678 | O365 calendar |
| Kim MacLeod | Associate Director | TSO Help Desk Support and Web Development | kmacleod@cc | 385-2680 | O365 calendar |
| David Mercer | Associate Director | Research and Instruction | dmercer@cc | 385-2518 | O365 calendar |
| Abdulazeez, Oday | IT Support Professional Sr. | Help Desk Support | oday.abdulazeez@cc | ||
| Briaud, Garrett | Research Technologist I | Research Support | |||
| Brinson, Jason | IT Support Professional Sr. | Windows and Linux System Administration | jason.brinson@cc | 894-4578 | O365 calendar |
| Cochran, Phillip | IT Support Professional Sr. | Help Desk Support | phillip.cochran@cc | ||
| Cronin, Jacob | IT Support Professional Sr. | UNIX system administration, data storage backup & recovery, infrastructure servers | |||
| Davis, Debbie | IT Support Professional Lead | Network engineering, data center management | debbie@cc | 385-7155 | O365 calendar |
| Gilbert, Richard | Information Security Eng Lead | Information Security | richard.gilbert@cc | ||
| Heppenstall, Curran | IT Support Professional Sr. | Help Desk Support | curran.heppenstall@cc | ||
| Howard, David | Research Technologist I | Research Support | |||
| Jaiswal, Pooja | Application Developer Lead | Application and Web Development | pooja.jaiswal@cc | ||
| Leonard, Andrew | IT Support Professional Sr. | Instructional server support and Help Desk Support | aleonard@cc | 385-2805 | O365 calendar |
| MacLeod, Brian | IT Support Professional Lead | UNIX system administration, data storage backup & recovery, infrastructure servers | bmacleod@cc | 385-3188 | O365 calendar |
| Powell, Will | Research Technologist II (Lead) | Research Support | will.powell@cc | 894-9301 | O365 calendar |
| Rydarowski, Aimee | Application Developer Sr. | Application and Web Development | ar207@gatech.edu | ||
| Topping, Veronique | Application Developer Sr. | Application and Web Development | veronique.topping@cc | 385-4276 | O365 calendar |
| Tyson, James | IT Support Professional Lead | Help Desk Support | jtyson31@gatech.edu | 470-337-3231 | |