How to get remote assistance via Bomgar Application

Answer: 

Installing the Bomgar Client

  • Go to the web page https://remote.oit.gatech.edu
  • You can enter in a Session Key  provided by TSO or by selecting a Support Representative Name. You will see many names listed, since this is a service used by all of Georgia Tech. TSO's current Representatives are:
    • Devon Hooper ( coc-dhooper33 )
    • Andrew Leonard
    • Adi Katkam

(One or more of these members will be available M-F from 8am-4pm.)

  • You will either be connected to your IT support person OR be prompted to download the Bomgar software. Please follow the steps on screen.  If you encounter a problem please call 404-894-7065 or email TSO (helpdesk@cc.gatech.edu).