Installing the Bomgar Client
- Go to the web page https://remote.oit.gatech.edu
- You can enter in a Session Key provided by TSO or by selecting a Support Representative Name. You will see many names listed, since this is a service used by all of Georgia Tech. TSO's current Representatives are:
- Devon Hooper ( coc-dhooper33 )
- Andrew Leonard
- Adi Katkam
(One or more of these members will be available M-F from 8am-4pm.)
- You will either be connected to your IT support person OR be prompted to download the Bomgar software. Please follow the steps on screen. If you encounter a problem please call 404-894-7065 or email TSO (firstname.lastname@example.org).