Running the Endpoint Management Information Script

The TSO HelpDesk has written two small applications to gather information about the status of Endpoint Management (EPM) Software on your machine. This guide will detail the process for running these programs and sending the information to TSO.

  1. Download the EPM information gathering application. Double-click to unzip the file.  Currently, there is no script to run on phones and tablets.
  2. Run Application and follow any prompts.
    • MacOS: Filename = 'EPMinfo Gathering version 1.4 .app'
      • Due to the increased security, macOS Catalina users will need to right-click inside the Downloads folder of Finder and select 'Open' and then 'Open Anyway'.
    • Windows OS: Filename = 'EPMInformation1.2.exe'
      • Windows users may be prompted with a protection window, click on "More info" at the top and click "Run anyway". 
  3. Wait for the software to gather the information - this may take a few minutes.
  4. Send your information to TSO.
    • MacOS: A window will pop up with information - click 'Copy' then compose a new email to and paste the contents.
      • For Mac users: At the bottom of the window, you should see file paths listed beside the FireEye and Qualys sections. If one or both of those sections are blank you will need to download and install the corresponding software.
    • Windows OS: a new file 'CoC_PC_Info' has been created on your desktop - please email this file to
      • For Windows users: Under the “EPM SOFTWARE” section of the text document, you should see FireEye and Qualys listed. If one or both are not listed, you will need to download and install the corresponding software.
      • If you have previously run the application, you will need to delete the old “CoC_PC_Info” text from your desktop before running the script again. If you do not, it will insert the new data underneath the old data.