OIT has announced that an unplanned service outage for Banner/Oscar Student information systems began at approximately 8:30 AM on Tuesday,August 25, 2009. This is affecting some users of these and dependent systems. For further details, please see the announcementbelow.
From: System Operator [operator@fantasy.oit.gatech.edu]
Sent: Tuesday, August 25, 2009 09:05
To: oit-availability@lists.gatech.edu
Subject: Unplanned Service Interruption - Banner/Oscar Today 8/25/2009
Unplanned Service Interruption today, Tuesday, August 25, 2009
Service outage was first reported approximately 0830 today continues to
sporadically affect users.
WHO IS AFFECTED BY THIS INTERRUPTION?
All users of the Banner/Oscar Student information systems including
Buzzport and GTReports and other dependent services may be affected.
This is causing inability to connect.
WHAT HAPPENED?
The team is actively reviewing the issues reported to determine the
problem.
HOW LONG/WHEN WAS THE SYSTEM DOWN/SLOW?
The problem began at about 0830 and the outages have been sporadic.
WHAT DO YOU NEED TO DO ?
There will continue to be sporadic system unavailability until a
resolution is implemented.
We will provide additional updates when more information is available.
WHAT IF YOU HAVE QUESTIONS?
If you still have questions, please contact your departmental IT support
staff, or the OIT Technology Support Center at 404-894-7173. For after
business hours networking trouble, please contact the Network Operations
Center (NOC) at 404-894-4669.
UPDATE:
From: System Operator [operator@fantasy.oit.gatech.edu]
Sent: Tuesday, August 25, 2009 10:08
To: oit-availability@lists.gatech.edu
Subject: Unplanned Service Interruption 8/25/2009 - Banner/Oscar/OSP - UPDATE
UPDATE: Services restored to normal 0930. Summary below.
WHO WAS AFFECTED BY THIS INTERRUPTION?
All users of the Banner Student information systems forms users and OSP
forms users may be affected. Self service users should not have been
affected.
WHAT HAPPENED?
One of the web servers became unstable shortly after services were
restarted this morning at 0645. Due to load balancing, user impact was
sporadic and isolated only to those who were connected or routed to the
faulty server. After attempts to restore the service on the machine, it
was removed so that services could be routed to other, functioning
servers.
HOW LONG/WHEN WAS THE SYSTEM DOWN/SLOW?
The problem was first noted by users in the Registrar's office around
0700 and ultimately reported to system teams at 0830.
WHAT DO YOU NEED TO DO ?
Services should now be back to normal and should remain stable.
WHAT IF YOU HAVE QUESTIONS?
If you still have questions or if you experience other issues, please
contact your departmental IT support staff, or the OIT Technology
Support Center at 404-894-7173. For after business hours networking
trouble, please contact the Network Operations Center (NOC) at
404-894-4669.