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In the next week and a half, TSO will begin to migrate the College of Computing?s Microsoft Exchange mail services to a new platform hosted by the Georgia Tech Research Institute. This is being done in an effort to bring multiple Exchange users from across campus under one support structure within GTRI and because the College?s current Exchange environment is in need of life cycle replacement. We anticipate that this migration will increase service levels while at the same time reducing support costs. We are finalizing our tests to automate the process and to ensure the migration will have little effect on your daily productivity. TSO is also creating a web page that will have HOW TOs, FAQs' and other pertinent information to aid in the transition. This page will be linked from the TSO support page at http://support.cc.gatech.edu.

The exact dates and time of the migration will be from Friday, April 25th at 5:00pm through Sunday, April 27th at 11:59pm. Please prepare for Exchange email and Blackberry Enterprise Services to be unavailable during this period. Non-Exchange email will NOT be affected. If you experience any kind of issue with Exchange after the conversion, please notify the help desk as soon as possible. TSO Staff will be making rounds on Monday, April 28th to verify that exchange users have been converted without issue.

Finally, we would like to invite you to the first of an ongoing series of talks. TSO is offering these technical talks as an opportunity to see the detailed plans as we continue to roll out new and improved services to the college. We encourage you to come and provide your suggestions for improvement. Our Flight Readiness Review for MS Exchange Migration will be on Friday, April 18th from 11:00am ? noon in Klaus 1116E.

If you have any questions regarding the migration, please contact the help desk at 404.894.7065 or come see us at the review discussion on Friday, April 18th.

Thank you,

Russell Poole

Director, TSO

 

Migration Timeline

Start End Event
Fri, 04/18/08 11:00 AM

Fri, 04/18/08 12:00 PM

  • Flight Readiness Review for Exchange Migration in Klaus 1116E.
Sun, 04/20/08 12:00 AM

Sun, 04/20/08 8:00 AM

Actual end time was 4:00 PM.

  • Exchange database offline for defragmentation.
Mon, 04/21/08, all day Thurs, 04/24/08, all day
  • Initial sync of mailboxes to GTRI. Users not impacted.
  • TSO staff will audit users desktops for delegate settings.
Fri, 04/25/08 5:00 PM  
  • Exchange Migration Began

* CC Exchange and BlackBerry Enterprise Services will be unavailable.

Fri, 04/25/08 5:45 PM  
  • Full Exchange address redirection to GTRI was completed.
Sat, 04/26/08 1:45PM  
  • Exchange Migration is successfully running on schedule.
Sun, 04/26/08 12:35AM  
  • Resource account delegation and distribution groups are complete.
  • The migration remains on schedule.
  Sun, 04/27/08 9:30PM
  • The Exchange migration to GTRI has been completed. You may connect via OWA at this time.
  • TSO staff will be on site according to the schedule shown below to convert your office machine's Outlook settings over to the new server. Your Outlook settings must be reconfigured to the new server for your mail, contacts and calendar to properly function.
  • Please note that TSO and GTRI will continue working on the following issues into tomorrow: Configuration settings to connect Entourage 2008 to Exchange Server 2007 and complete Global Address List (GAL) updates.
  Sun, 04/27/08, 9:30PM
 

off-campus machine to point to the new server to read their email.*

* The TSO Help Desk will be happy to assist any user after we have
completed configuring all affected users' desktop machines.

Mon, 04/28/08 6:00 AM until complete
  • TSO in the field, configuring client desktop machines with new settings.
Mon, 04/28/08  
  • TSO and GTRI are working on the configuration settings to connect Entourage 2008 to Exchange Server 2007
Thurs, 05/01/08 6:00 PM Thurs, 05/01/08 7:00 PM
  • Patching the Exchange server so Entourage can connect to it via WebDAV.
Thurs, 05/01/08 7:30 PM  
  • The patch did not correct the inability of Entourage to connect to the Exchange server via WebDAV. We are working with Microsoft to resolve the issue. Additional information will be posted as it becomes available.
  • IMAP settings have been posted for Entourage.
Tues, 05/06/08 1:00 PM  

FAQs:

 

HowTo's: