WHAT HAPPENED?
OIT delivered automated expiration notices for Office 365 services to many GT account holders in error. An example of this notice can be seen below.
WHEN DID IT HAPPEN?
Saturday, August 6, 2016.
WHY DID IT HAPPEN?
The root cause is still under investigation by the OIT Messaging Team.
WHAT DO YOU NEED TO DO?
The Office 365 service expiration notification message is erroneous and can be safely ignored. The OIT Messaging Team will contact affected users with an explanation.
HAS THE PROBLEM BEEN RESOLVED?
No. OIT continues to investigate. More information can be found and the issue can be tracked at https://status.gatech.edu/
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu). If you prefer, you may contact the OIT Technology Support Center (404-894-7173, support@oit.gatech.edu).
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-------- Original message --------
From: OIT Support <support@oit.gatech.edu>
Date: 08/06/2016 1:33 AM (GMT-05:00)
Subject: Office 365 Service Expiration Notice for account account
Dear NAME,
In the next 30 days, the following Office 365 Services will be expiring:
On Sunday, September 04, 2016 at 4:00 PM (29 days), access to Office 365 SharePoint Online & OneDrive for Business (Collaboration & Storage) will be removed.
This is a normal occurrence for individuals no longer associated with Georgia Tech, such as students who have recently graduated or are no longer enrolled, and former employees who have recently ended their employment. Current employees may also experience service changes when transitioning between departments. At this time, if you are eligible, you can log in to Passport to setup your Email Forwarding for Life; however, please note this will immediately remove your access to your Georgia Tech provided mailbox.
Retirees: If you are still using your GT Mailbox for Institute business, please let us know by emailing us at office365email@oit.gatech.edu to attest to this fact. We will then extend your use for another year. This annual renewal process will continue for as long as you require a mailbox for GT business. Resources have been developed for your specific needs and can be found here: https://faq.oit.gatech.edu/content/do-i-get-keep-my-email-mailbox-after-i-retire
If you feel this is in error, please contact your departmental Computer Support Representative (CSR) or the OIT Technical Support Center (TSC). The TSC can be contacted via email at support@oit.gatech.edu or phone at (404) 894-7173.
Thank you,
Office of Information Technology
Phone: (404) 894-7173
Email: support@oit.gatech.edu