ANNOUNCEMENTS & EVENTS: 

  • Help Desk Brown Bag:  

    • "Phishing: Know the Signs, Stop the Crime” - Monday, January 26th, 11am 

  • Upcoming Research On-Site Office Hours: 

    • TSRB – Wednesday, January 28th, 10am - 4pm 

  • Controlled Unclassified Information (CUI) Data 

    • Faculty with any projects involving CUI data (including those with SSP, TCP, FRE, etc.) should reach out to Rick Gilbert (see contact info below) and TSO for compliance and management support. 

  • Windows 10 Operating System Extended support ends Oct 2026   

    • TSO is actively reaching out to users with options to upgrade or replace equipment.  

  • Mac OS 26 released 

    • TSO is actively reaching out to users with options to upgrade equipment running Mac OS 13 and below. 
          

TSO BY THE NUMBERS:    

  • 888 new tickets received, and 855 tickets resolved since the last newsletter.  

 

WHO TO CONTACT FOR HELP:   

   

RECENT ACCOMPLISHMENTS:   

  • The Instructional Team has submitted a record-breaking $5 million in Tech Fee proposals for FY2027. You can learn more about the TechFee process here - https://support.cc.gatech.edu/resources/technology-fees 

  • The Research team focused on strategic work that is often difficult to execute during the academic term, including server patching and maintenance, Operating System reloads and upgrades, physical datacenter moves to accommodate growth, and bolstering overall research infrastructure readiness for the Spring semester. As the Spring semester kicks off, the team priority is to take action on systems running End-of-Life Operating Systems, such as Ubuntu 20 LTS and RHEL 7. 

  • The Web team created the CoC Position Request online form for the HR team. 

  • The Help Desk team worked with OIT to secure CrashPlan backup licenses for an additional year while CoC and OIT collaborate with the new backup software vendor, Metallic, to conduct further testing and troubleshooting. 

  • The Infrastructure team prepared for the campus chilled water maintenance window, allowing the College’s computing infrastructure to remain active during the cooling outage. 

  • The Security team completed a general IT controls audit with the Georgia Tech Internal Audit team in December. The audit resulted in a single moderate finding, which is on track to be fully remediated by the end of the fiscal year. 

   

IT PURCHASES:  

  • Just a friendly reminder if you need research equipment, please email technical-quotes@cc.gatech.edu and our research team will gladly assist to find you the best solution and pricing. 
     

TSO TID BITS: 

  • TSO won 1st place in the college holiday door decorating contest in December! 

The TSO HelpDesk area decorated for the winter holidays

  • Meet TSO’s newest family member: Olive Alice Young-Leonard

A picture of a small baby