ANNOUNCEMENTS & EVENTS: 

• Help Desk Brown Bag:  

  • GT MediaSpace, June 30th at 11am.  

• Upcoming Research On-Site Office Hours: 

  • July 2nd, 10am-3:30pm, in TSRB 222. 

• Web Team Virtual Open Office Hour: 

  • June 25th, 2-3pm on MS Teams. 

• Departing Employee Equipment 

  • With the USG’s renewed focus on cybersecurity, there is a specific emphasis on physical security. To this end, when an employee leaves the College, their equipment will be returned directly to the HelpDesk, who will work with supervisors on the next steps. This includes Graduate Research Assistants or other student workers who have been issued Georgia Tech-owned equipment. 
        

TSO BY THE NUMBERS:   

• 451 new tickets received, and 374 tickets resolved since the last newsletter.  

WHO TO CONTACT FOR HELP:   

• Cybersecurity – Rick Gilbert, Associate Director of Cybersecurity, rick.gilbert@cc.gatech.edu 

• Help Desk – Kim MacLeod, Director IT Engineering - Enterprise Services, kmacleod@cc.gatech.edu    

• Instructional Support - Garrett Briaud, Lead, gbriaud@gatech.edu 

• Operations and Infrastructure - Brian MacLeod, Systems Lead, bmacleod@cc.gatech.edu   

• Research Program Support - Will Powell, Lead, will.powell@cc.gatech.edu 

• Web Application Development – Veronique Topping, Lead, veronique.topping@cc.gatech.edu   

RECENT ACCOMPLISHMENTS:   

• The web team is continuing to work on the Faculty Site Replacement Project (FSRP) as part of our strategic initiative to upgrade our servers and infrastructure. 

• May and June have been busy months on the Cyber Security front. Between Dirty Frag and Copy Fail, the world is seeing a major uptick in the discovery of security concerns, especially with assistance from AI. TSO averages just 16 hours to respond to new vulnerability tickets, far shorter than the CISA (Cybersecurity and Infrastructure Security Agency) suggested 15-day standard. 

• The Help Desk has been working directly with Commvault, the makers of the backup software Metallic, alongside the OIT Endpoint team to raise issues and find solutions that will benefit the entirety of campus. 

• Using the time between the end of Spring semester and the beginning of Summer semester, the Instructional Program Support team has completed patching of all managed endpoints. If you need support for Summer or Fall semester, make sure to reach out to academicresources@cc.gatech.edu.  
   

TSO TID BITS: 

• Dual-CPU servers excel at processing data-intensive workloads, such as running virtual machines or scientific simulations. As part of the Heterogeneous Computing Environment (HCE@CoC), we have just such a device. The ‘GraceGrace’ is a dual NVIDIA Grace CPU superchip purchased with funds from a recent Georgia Tech TechFee grant. (For those who know their Computer Science history, the name Grace references Grace Hopper, the godmother of computer programming.) Any student enrolled in a College of Computing curriculum or course can request access to HCE@CoC to access this sandbox of new and novel architectures.