ANNOUNCEMENTS & EVENTS:
- Help Desk Brown Bag:
- Windows and macOS Updates: What to Expect, Tuesday, October 27th, at 10am.
- Upcoming Research On-Site Office Hours:
- November 11th, from 1pm to 4pm, in TSRB 222.
- Web Team Virtual Open Office Hour:
- Thursday, October 22nd at 2pm on Microsoft Teams.
- End-of-Life Operating Systems:
- macOS 14 and Windows 23H2 are both end-of-life operating systems and will no longer receive updates and security patches from Apple and Microsoft. Help Desk will apply these updates remotely via GT’s device management. Keep an eye on support.cc.gatech.edu and your email for information and updates.
TSO BY THE NUMBERS:
494 new tickets received, and 565 tickets resolved since the last newsletter.
WHO TO CONTACT FOR HELP:
- Cybersecurity – Rick Gilbert, Associate Director of Cybersecurity, rick.gilbert@cc.gatech.edu
- Help Desk – Kim MacLeod, Director IT Engineering - Enterprise Services, kmacleod@cc.gatech.edu
- Instructional Support - Garrett Briaud, Lead, gbriaud@gatech.edu
- Operations and Infrastructure - Brian MacLeod, Systems Lead, bmacleod@cc.gatech.edu
- Research Program Support - Will Powell, Lead, will.powell@cc.gatech.edu
- Web Application Development – Veronique Topping, Lead, veronique.topping@cc.gatech.edu
RECENT ACCOMPLISHMENTS:
- The Web team is pleased to announce that Taylor Meads has joined our team as a Senior Application Developer.
- It’s already time for the next round of TechFee proposals! If you have ideas for submissions for FY2027 they can be submitted directly to techfee@cc.gatech.edu and the Instructional team will reach out to work with you. Learn more about TechFee and what makes a successful submission on our helpful Technology Fee page.
- Fall often sees the release of new and updated operating systems from Microsoft and Apple, and this year is no different. As mentioned above, the Help Desk will be working on updating out-of-date Windows and macOS devices to newer, supported operating systems, with the first round of Windows updates going out today.
- TSO's Research Support team reminds the research community that small-form-factor computers (e.g., Raspberry Pi, NVIDIA Jetson, DGX Spark, Intel NUC, and similar devices) require the same attention to security, configuration, and asset management as other research computers. Please consult TSO Research before purchasing or deploying these systems, including verifying where the operating system will be installed, as many do not include local storage. If you've already acquired one independently, please contact us for assistance with deployment and classification under Georgia Tech’s Computer Security Standard (CSS).
TSO TID BITS:
Do you know the definition of ‘sacabambaspis’? How about ‘slumgullion’ or ‘absquatulate’? In this month’s TSO morning meetings we were given a lesser-known word and team members would create their own convincing definitions. Which definition would you pick?
sacabambaspis [sa-ca-bam-bas-pis] (noun)
- a state of total mental emptiness masked by constant, wide-eyed surprise
- a legendary cocktail prepared in absolute darkness involving ingredients obtained from Greek islands, signifying the rebirth of one's groove
- an extinct genus of armored jawless fish that lived approximately 450 million years ago
- a type of jazz defined by non-standard time signatures
- an indoor soccer competition that takes place during Carnival, originating in Rio de Janeiro, Brazil
Did you get it right or were you fooled?