WHAT IS HAPPENING?

There is an Unplanned Service Interruption Affecting T-Square, Prism,CoM Files.

WHO IS AFFECTED BY THIS INTERRUPTION?

All users of the following systems may be affected:

T-Square ( Sakai)

Prism(including mounting your file shares and direct access to Acme)

CoM - NAS1mounted files

Effects to these users are:

T-Square users may have trouble accessing the system orwill get an error when trying to upload or view any files under Resources.

Prism users need to know that we are running on thefailover file system. Your access could be affected and filechanges may not reflect updates from today.

CoM users cannot access their files on NAS1 until thefile system check

(fsck) completes.

WHY DID IT HAPPEN?

Storage units that handle files for T-Square, Prism, andCoM (College of

Management) started experiencing difficulty and causingthe corresponding files to be inaccessible beginning at about 3:30pm on Monday,October 19, 2009.

HOW LONG WILL THE SYSTEM BE DOWN/SLOW?

Backup storage units should be in place for Prism files;however, they may not be up to date. They should reflect the file status fromlast night's backups.

CoM and T-Square files may be unavailable until tomorrowmorning, Tuesday October 20, 2009. A file system check (fsck) is currentlyrunning to ensure the integrity of the file system.

WHAT DO YOU NEED TO DO WHEN THE SYSTEM IS AVAILABLEAGAIN?

Your access should be business as usual; however, you mayneed to restart your web browser for T-Square access or you may have toreconnect to you network drive or remote share.

WHAT IF YOU HAVE QUESTIONS?

If you still have questions, please contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu) or the OIT Technology Support Center at404-894-7173.