OIT has announced that Banner/Oscar Student information systems have been experiencing issues since approximately 9:40 AM, Friday, August 14, 2009. This affects users of those, and dependent systems. For full details, please see the announcement below.
-----Original Message-----
From: System Operator [mailto:operator@fantasy.oit.gatech.edu]
Sent: Friday, August 14, 2009 3:22 PM
To: oit-availability@lists.gatech.edu
Subject: (UPDATE) Unplanned Service Interruption - Banner/Oscar/Buzzport/OSPToday 8/14/2009
UPDATE:
After initial improvements, there were errors related toconnections
with Buzzport which have degraded stability andperformance further. The
team is working to correct the situation. At this time system
availability is sporadic due to user load.
We recommend limiting any reporting use if possible to reduceload
impacts to the database. We will provide additional updates as
conditions change.
Thank you for your continued patience.
Unplanned Service Interruption today, Friday, August 14,2009
Service outage was first reported approximately 0940today continues to
sporadically affect users.
WHO IS AFFECTED BY THIS INTERRUPTION?
All users of the Banner/Oscar Student information systemsincluding
Buzzport and GTReports, OSP Forms users, and otherdependent services
may be affected. This is causing inability to connect or connections
dropping.
WHAT HAPPENED?
The team is actively reviewing the issues reported todetermine the
problem.
HOW LONG/WHEN WAS THE SYSTEM DOWN/SLOW?
The problem began at about 0940 and the outages have beensporadic.
WHAT DO YOU NEED TO DO ?
There will continue to be sporadic slowness and systemunavailability
until a resolution is implemented. In the interim, we are asking that
any reporting or other jobs running against the system bedelayed until
after business hours to reduce load.
We ask that folks using crystal reports that utilize theBPROD database
instance to minimize use or coordinate that use to earlymorning hours
if possible.
We will provide additional update within the hour.
WHAT IF YOU HAVE QUESTIONS?
If you still have questions, please contact yourdepartmental IT support
staff, or the OIT Technology Support Center at404-894-7173. For after
business hours networking trouble, please contact theNetwork Operations
Center (NOC) at 404-894-4669.
UPDATE:
----- Original Message -----
From: System Operator<operator@fantasy.oit.gatech.edu>
To: oit-availability@lists.gatech.edu<oit-availability@lists.gatech.edu>
Sent: Sat Aug 15 16:41:31 2009
Subject: Unplanned Service Interruption -Banner/Oscar/Buzzport/OSP Saturday, 8/15/2009 - UPDATE
Unplanned Service Interruption -Banner/Oscar/Buzzport/OSP Saturday 8/15/2009
- UPDATE
Approximately 12:30pm today, initial reports thatservices were not
consistently available for all users. Initial indications were that this
appeared to be limited so some off campus users. After further review the
team discovered one of our application servers wascausing the disruption
and this was removed from service which appeared toresolve services by
2:45pm. Off campususers attempting to use Banner forms can maintain
consistent connections via VPN or Citrix connection. Other reports
related to web/self service use appears to be isolatedand associated with
internet cache. Web users are encouraged to clear browser and internet
cache if they experience abnormalities with self-serviceor Buzzport.
Since 2:45pm today there have been no additional reportsreceived and all
monitoring appears to indicate systems are stable.
We recommend limiting any reporting use if possible toreduce load impacts
to the database. We will provide additional updates as conditions
change.
Thank you for your continued patience.
WHAT IF YOU HAVE QUESTIONS?
If you still have questions, please contact yourdepartmental IT support
staff, or the OIT Technology Support Center at404-894-7173. For after
business hours networking trouble, please contact theNetwork Operations
Center (NOC) at 404-894-4669.
UPDATE:
From: System Operator [operator@fantasy.oit.gatech.edu]
Sent: Monday, August 17, 2009 17:34
To: oit-availability@lists.gatech.edu
Subject: UPDATE: Unplanned Service Interruption today, Monday, August 17, 2009
UPDATE:
Unplanned Service Interruption today, Monday, August 17, 2009
System availability and stability returned to normal approximately noon
today after unexpected spike in user load caused issues to be reported
(per below). All indicators are that system services have returned to
normal at this time. If issues still persist, users are encouraged to
please contact their departmental IT support staff, or the OIT Technology
Support Center at 404-894-7173.
Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Unplanned Service Interruption today, Monday, August 17, 2009
Service outage was first reported approximately 11:30am today and
continues to sporadically affect users.
WHO IS AFFECTED BY THIS INTERRUPTION?
All users of the Banner/Oscar Student information systems including
Buzzport and GTReports, OSP Forms users, and other dependent services may
be affected.
This is causing inability to connect or connections dropping.
WHAT HAPPENED?
The team is actively reviewing the issues reported to determine the
problem.
HOW LONG/WHEN WAS THE SYSTEM DOWN/SLOW?
The problem began at about 1130 and the outages have been sporadic.
WHAT DO YOU NEED TO DO ?
There will continue to be sporadic slowness and system unavailability
until a resolution is implemented. In the interim, we are asking that any
reporting
or other jobs running against the system be delayed until after business
hours to reduce load.
We ask that folks using crystal reports that utilize the BPROD database
instance to minimize use or coordinate that use to early morning hours if
possible.
WHAT IF YOU HAVE QUESTIONS?
If you still have questions, please contact your departmental IT support
staff, or the OIT Technology Support Center at 404-894-7173. For after
business hours networking trouble, please contact the Network Operations
Center (NOC) at 404-894-4669.