ANNOUNCEMENTS & EVENTS: 

• Help Desk Brown Bag:  

  • Microsoft Bookings – Thursday, February 12th, at 11am. Recording will be made available soon. 

• Upcoming Research On-Site Office Hours: 

  • Thursday, February 26th, from 10am-4pm in Coda C1215 Midtown 

• Controlled Unclassified Information (CUI) Data 

  • Faculty with any projects involving CUI data (including those with SSP, TCP, FRE, etc.) should reach out to Rick Gilbert (see contact info below) and TSO for compliance and management support. 

• Windows 10 Operating System Extended support ends Oct 2026   

  • TSO is actively reaching out to users with options to upgrade or replace equipment.  

• Mac OS 26 released 

  • TSO is actively reaching out to users with options to upgrade equipment running Mac OS 13 and below. 
        

TSO BY THE NUMBERS:   

• 548 new tickets received, and 607 tickets resolved since the last newsletter.  

WHO TO CONTACT FOR HELP:   

• Cybersecurity – Rick Gilbert, Associate Director of Cybersecurity, rick.gilbert@cc.gatech.edu 

• Help Desk – Kim MacLeod, Associate Director of Enterprise Services, kmacleod@cc.gatech.edu    

• Instructional Support - Garrett Briaud, Lead, gbriaud@gatech.edu 

• Operations and Infrastructure - Brian MacLeod, Systems Lead, bmacleod@cc.gatech.edu   

• Research Program Support - Will Powell, Lead, will.powell@cc.gatech.edu 

• Web Application Development – Veronique Topping, Lead, veronique.topping@cc.gatech.edu   

RECENT ACCOMPLISHMENTS:   

• The Instructional slurm-based cluster, HCE@CoC, continues to develop and grow and will soon include NVIDIA DGX Sparks and AMD Pynq AUP-ZU3 development boards. You can learn more about HCE@CoC here - https://support.cc.gatech.edu/content/heterogeneous-computing-environment 

• Team Infrastructure continues work on the College’s Mailman upgrade. The new system is fully integrated with SSO, which will streamline permissions and logins. 

• TSO Research is focusing on tracking down and contacting users running end-of-life OSes (such as Ubuntu 20 LTS), part of a larger USG-wide security push. If you believe you are running one of these older OSes, please email helpdesk@cc.gatech.edu, and we will work with you to determine the best path forward.  

• In working on the macOS and Windows initiatives mentioned above, the HelpDesk has encountered a number of users with older devices that are no longer in use. The team is happy to work with you to surplus these machines, just reach out to helpdesk@cc.gatech.edu.  

• The TSO Web team worked closely with the College administration to create a solution to satisfy the USG’s new requirement for all instructors-of-record to have a public-facing CV. 

IT PURCHASES:  

• Just a friendly reminder, if you need research equipment, please email technical-quotes@cc.gatech.edu, and our research team will gladly assist to find you the best solution and pricing. 
   

TSO TID BITS: 

• TSO attended a staff retreat – discussing the year’s Strategic Initiatives and participating in some *very* important team building exercises.