WHAT HAPPENED?
Several of the Adobe Creative Cloud software applications are incorrectly displaying as "On Trial" after updating to 2017 versions. This includes, but is not limited to, Photoshop and Illustrator.
WHEN DID IT HAPPEN?
Thursday, November 10, 2016, and ongoing.
WHY DID IT HAPPEN?
OIT has not yet identified a root cause.
WHAT DO YOU NEED TO DO?
No user action is required.
HAS THE PROBLEM BEEN RESOLVED?
WHAT'S HAPPENING?
The TSO Help Desk will be closed.
WHEN IS IT HAPPENING?
Tuesday, October 11, 2016.
WHY IS IT HAPPENING?
To attend the 2016 CoC Staff Retreat.
WHAT DO YOU NEED TO DO?
If you require IMMEDIATE assistance during that time, please call 404-385-3833.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).
Noah Blume joined TSO as a Student Assistant on August 29, 2016. He will be part of the Help Desk staff. His office is located in CCB 148B. Please join us in welcoming him.
WHAT'S HAPPENING?
The TSO Help Desk will close early.
WHEN IS IT HAPPENING?
At 2:00 PM on Friday, September 2, 2016.
WHY IS IT HAPPENING?
In observance of the Labor Day holiday.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).
WHAT HAPPENED?
OIT delivered automated expiration notices for Office 365 services to many GT account holders in error. An example of this notice can be seen below.
WHEN DID IT HAPPEN?
Saturday, August 6, 2016.
WHY DID IT HAPPEN?
The root cause is still under investigation by the OIT Messaging Team.
WHAT DO YOU NEED TO DO?
The Office 365 service expiration notification message is erroneous and can be safely ignored. The OIT Messaging Team will contact affected users with an explanation.