ANNOUNCEMENTS & EVENTS: 

  • Help Desk Brown Bag:
    • GT Equipment Lifecycle – Returned, Old, and Surplused Equipment, March 31st at 11pm.  
  • Upcoming Research On-Site Office Hours:
    • Thursday, April 2nd, from 10am-4pm in KACB 1123
  • Faculty Site Replacement Project (FSRP)
    • As part of our strategic initiative to upgrade our servers and infrastructure, the web team has developed an enhanced website management interface to improve the process for updating faculty websites. We are asking faculty members to participate in testing to ensure the new application meets your needs and to provide feedback before the official rollout. If you are interested in testing, please send an email at tsoweb@cc.gatech.edu, and we will follow up with more information about the testing process.
  • Prohibited Software
    • Please be aware that USG has a prohibited applications and services list that cannot be used on Georgia Tech–owned endpoints or networks - https://gatech.service-now.com/home?id=kb_article_view&sysparm_article=KB0044500. Although DeepSeek is currently the only foreign LLM specifically listed, additional policies are in development. If you have research needs related to these tools, please reach out to TSO so we can work with you and the appropriate campus teams to support your research while avoiding any compliance risks.
  • CEDAR Storage
    • As part of Georgia Tech’s Strategic initiative around data, Cost-Effective Data Access for Research (CEDAR) storage offering has been funded by the office of the Executive Vice President for Research (EVPR). This is an Enterprise-level border storage system that can be mounted anywhere on campus to store non-regulated research data. The first 10 TB of Cost-Effective Data Access for Research (CEDAR) storage is available to all Georgia Tech faculty at no cost. Read more here – https://pace.gatech.edu/cedar-storage/
  • Windows 10 Operating System Extended support ends Oct 2026 
    • TSO is actively reaching out to users with options to upgrade or replace equipment. 
  • Mac OS 26 released
    • TSO is actively reaching out to users with options to upgrade equipment running Mac OS 13 and below. 

 
 TSO BY THE NUMBERS:   

  • 477 new tickets received, and 462 tickets resolved since the last newsletter.  

 

WHO TO CONTACT FOR HELP:   

   

RECENT ACCOMPLISHMENTS:   

  • The Instructional Team deployed a beefy 8xH200 server for the School of Computing Instruction, funded by TechFee. This machine will host open-source large language models to support the countless SCI TAs!
  • Team Infrastructure worked tirelessly over the weekend to migrate the College’s Mailman service to an updated version of the software. The upgrade includes security improvements and new features, and you can read more about those changes here - https://support.cc.gatech.edu/news/mailman-3-migration-update
  • Skynet upgrades are in the works for TSO Research who have been meeting with the Skynet Admins to plan out the process.
  • In preparation for the Mailman changeover, the HelpDesk has been developing documentation and participating in training to assist with the new tools.
  • The TSO Web team has been performing patching as they prepare for upcoming projects, including the Faculty Site Replacement Project described above.  

   

IT PURCHASES:  

  • Just a friendly reminder: if you need research equipment, please email technical-quotes@cc.gatech.edu and our research team will gladly assist you in finding the best solution and pricing. 
     

TSO TID BITS: 

  • As part of our team-building efforts, TSO members meet monthly for a board game lunch, playing games like ‘Flip 7’ and ‘Beard Wizards’. Many of the games are so popular that our folks buy their own copy after playing a few rounds against coworkers. Here’s the team playing ‘Magical Athlete’ -
Members of TSO around a table playing a board game